Books in the John Wiley Series in Information Systems series

Amidst the accelerating change of an increasingly competitive global market, Information, Organization and Management demonstrates how business success in the global market place depends upon products and services rich in variety, value and instantly responsive to customer needs.

Consolidating what is known about best practice, this book aims to provide insights into the way forward for IT. It examines in context issues including risk assessment, sourcing and outsourcing, and the organizational infrastructures which support IT functions.

As Information Systems (IS) matures as a discipline, there is increased consideration and analysis of alternative theories, methodologies, and philosophies. This book provides a historical and critical analysis of social theorists.

Organizations should look different in the next century as a direct result of the ability to process information. This book argues for a holistic approach to organizations and the integration of IT considerations into this treatment.

Concerns computer-based information systems that can affect the decision making behavior of their users. It tells the reader how to describe these systems and how to differentiate one from the other.

Firms are continually seeking new ways to forge close relationships with their most valuable customers. With recent advances in networking and database management, firms have both the motivation and the means for improving their Customer Relationship Management (CRM) strategies. This book focuses on the actuality of implementing CRM.

Identifies and analyzes the social, political and problematic nature of systems and the use of IT in contemporary society. Considers the growing complexity of IT management issues, the changing profiles and organization of the IS profession and the dominant rise of a user relations problem within modern systems development.

This study of the relatively recent phenomenon of EDI offers cases spanning a wide range of industries. It aims to make readers aware of EDI in practice and further its diffusion into, and acceptance by, the entire European business community.

This work explores the key issues facing organizations in managing IT. Each is examined in detail and viewed from the perspective of the practising IS manager or user of IT. The book includes strategies, methods and actions for dealing with these issues.

For organizations facing the decision whether to outsource or insource their Information Systems Technology support, this book is the one--stop problem--solver. It separates the myth from the reality of outsourcing and examines several case studies of companies which have chosen to outsource, insource, selective source, or employ trading agents.

Taking a design-oriented approach that is grounded in academic research but has also had practical testing, this book offers insights and instruments that should benefit any organization wishing to manage its IT investments from an infrastructural perspective.

Discussion of the precise nature of the Information System discipline has raged for more than twenty years and continues fiercely today. The most interesting aspect of recent debate is not only the sharpness and depth of the arguments, but the diverse conclusions arrived at by participants.

Based on research in six economies - the UK, USA, Denmark, Greece, Hong Kong (China) and Australia, this guide addresses the documented uncertainties of business and consumers with Internet retailing by presenting the experiences of leading examples of Business to Consumer Electronic Commerce in each of six economies.

Explores the social aspects of computerisation, using a range of case studies, analysed from a variety of conceptual viewpoints. This book is structured to be of use for academics and business audience - Part 1 is holistic and reflexive, while Parts 2 and 3 are written for the busy manager who can consider the key issues independently.