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Customer Knowledge Management

- Improving Customer Relationship through Knowledge Application

About Customer Knowledge Management

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management.

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  • Language:
  • English
  • ISBN:
  • 9783642423666
  • Binding:
  • Paperback
  • Pages:
  • 143
  • Published:
  • October 10, 2014
  • Edition:
  • 2011
  • Dimensions:
  • 155x235x9 mm.
  • Weight:
  • 454 g.
Delivery: 2-4 weeks
Expected delivery: December 26, 2024
Extended return policy to January 30, 2025

Description of Customer Knowledge Management

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management.

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