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Customer Service Essentials
- Lessons for Africa and Beyond
- Binding:
- Hardback
- Pages:
- 252
- Published:
- August 12, 2019
Delivery:
2-3 weeks
Expected delivery: December 12, 2024
Description of Customer Service Essentials
A must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences.
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