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Customer Service Essentials

- Lessons for Africa and Beyond

About Customer Service Essentials

A must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences.

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  • Language:
  • English
  • ISBN:
  • 9781641136860
  • Binding:
  • Hardback
  • Pages:
  • 252
  • Published:
  • August 12, 2019
Delivery: 2-3 weeks
Expected delivery: January 15, 2025

Description of Customer Service Essentials

A must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences.

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