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- Binding:
- Paperback
- Pages:
- 200
- Published:
- March 5, 2019
- Dimensions:
- 197x129x28 mm.
- Weight:
- 224 g.
Delivery:
2-4 weeks
Expected delivery: August 6, 2025
Description of Delivering ITSM for Business Maturity
IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.
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