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Designing Service Machines
- Translating Principles of System Science to Service Design
part of the Translational Systems Sciences series
- Binding:
- Paperback
- Pages:
- 82
- Published:
- January 18, 2019
- Edition:
- 12019
- Dimensions:
- 155x235x0 mm.
- Weight:
- 454 g.
Delivery:
2-4 weeks
Expected delivery: December 19, 2024
Description of Designing Service Machines
This book presents a general conceptual framework to translate principles of system science and engineering to service design. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them.
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