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Empowerment: HR Strategies for Service Excellence
- Binding:
- Paperback
- Pages:
- 320
- Published:
- June 18, 2001
- Dimensions:
- 157x234x18 mm.
- Weight:
- 482 g.
Delivery:
1-2 weeks
Expected delivery: January 5, 2025
Description of Empowerment: HR Strategies for Service Excellence
Presents managers and students the importance of empowerment as part of human resource strategy. This book provides a perspective of this established management technique, identifying factors that will lead to a win: win situation for all concerned. It uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants.
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