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EXIN IT Service Management Foundation based on ISO/IEC20000 - Workbook

About EXIN IT Service Management Foundation based on ISO/IEC20000 - Workbook

IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.

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  • Language:
  • English
  • ISBN:
  • 9789401802536
  • Binding:
  • Hardback
  • Pages:
  • 152
  • Published:
  • January 1, 2018
  • Dimensions:
  • 298x212x13 mm.
  • Weight:
  • 426 g.
  In stock
Delivery: 3-5 business days
Expected delivery: November 30, 2024

Description of EXIN IT Service Management Foundation based on ISO/IEC20000 - Workbook

IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.

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