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How to Measure Customer Satisfaction
- Binding:
- Paperback
- Pages:
- 160
- Published:
- December 29, 2003
- Edition:
- 2
- Dimensions:
- 171x243x12 mm.
- Weight:
- 294 g.
Delivery:
2-4 weeks
Expected delivery: October 12, 2024
Description of How to Measure Customer Satisfaction
Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.
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