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Human Sigma
- Managing the Employee-Customer Encounter
- Binding:
- Hardback
- Pages:
- 320
- Published:
- October 28, 2007
- Dimensions:
- 162x237x29 mm.
- Weight:
- 652 g.
Delivery:
2-4 weeks
Expected delivery: June 6, 2024
Description of Human Sigma
Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.
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