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Improving Service Quality in the Global Economy
- Achieving High Performance in Public and Private Sectors, Second Edition
- Binding:
- Hardback
- Pages:
- 432
- Published:
- August 2, 2005
- Edition:
- 2
- Dimensions:
- 163x243x26 mm.
- Weight:
- 748 g.
Delivery:
2-3 weeks
Expected delivery: October 2, 2025
About Michael (University of Miami Milakovich
View all books by Michael (University of Miami MilakovichDescription of Improving Service Quality in the Global Economy
Presents the theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. This book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare.
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