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Journey to Excellence
- Five Principles for Delivering Exceptional Service and Quality You Can Measure
- Binding:
- Hardback
- Pages:
- 220
- Published:
- September 27, 2009
- Dimensions:
- 152x229x16 mm.
- Weight:
- 481 g.
Delivery:
2-3 weeks
Expected delivery: January 12, 2025
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