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Knowledge Driven Service Innovation and Management
- IT Strategies for Business Alignment and Value Creation
- Binding:
- Hardback
- Pages:
- 354
- Published:
- November 29, 2012
- Dimensions:
- 227x292x42 mm.
- Weight:
- 1784 g.
Delivery:
2-3 weeks
Expected delivery: December 14, 2024
Description of Knowledge Driven Service Innovation and Management
Presents a collection of research and analysis on the principles of service, knowledge and organisational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm's knowledge organisations as well as facilitate service innovation and customer value co-creation.
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