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Linguistic Ethnography of a Multilingual Call Center
- London Calling
- Binding:
- Hardback
- Pages:
- 214
- Published:
- October 10, 2018
- Edition:
- 12019
- Dimensions:
- 148x210x0 mm.
- Weight:
- 454 g.
Delivery:
2-4 weeks
Expected delivery: December 19, 2024
Description of Linguistic Ethnography of a Multilingual Call Center
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of "the life of a calling script" from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions.
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