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Measuring Customer Service Effectiveness
- Binding:
- Hardback
- Pages:
- 174
- Published:
- October 21, 2004
- Dimensions:
- 250x177x11 mm.
- Weight:
- 458 g.
Delivery:
2-4 weeks
Expected delivery: January 26, 2025
Extended return policy to January 30, 2025
Description of Measuring Customer Service Effectiveness
1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.
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