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Moments of Truth
- Binding:
- Paperback
- Pages:
- 160
- Published:
- March 28, 2001
- Dimensions:
- 200x161x10 mm.
- Weight:
- 128 g.
In stock
Delivery:
3-5 business days
Expected delivery: July 17, 2025
Description of Moments of Truth
The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.
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