Books published by HarperCollins Focus

Performance reviews should raise more than just salaries--they should raise the company's efficiency levels and bottom line as well!

Stop crossing your fingers and hoping your chosen marketing methods are landing with the right customers. Learn how to target your base today!

The ultimate guide to the art and science of getting exactly what you want--when you want it!

For corporate refugees, ambitious entrepreneurs, mompreneurs, and anyone else looking for a new source of income--this inspiring master plan explains step by step how to achieve long-term success in direct selling.

The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.

Synopsis coming soon.......

Proven, practical, and now thoroughly updated for the age of social networking, Web Copy That Sells will help you turn your lackluster sites and channels into "perpetual money machines."

Sales strategy shouldn't use a one-size-fits-all approach. Discover the seventeen exclusive, practical selling tools that will give you the edge you need to exceed your unique sales goals.

The toughest part of most managers' jobs? Resolving people problems. This innovative training guide prepares new managers to tackle any challenge with confidence.

The secret is . . . there is no one secret. Learn how to tailor your own personal plan to increasing productivity.

Most hiring decisions are made in the first few minutes of an interview. Learn the power phrases to say that will separate you from the pack.

Your customers are gathering together under one virtual roof. Have you learned yet how to maximize the potential of social media marketing?

Difficult personalities at work are unavoidable. But the problems that can result from them are not.

Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.

For aspiring commercial real estate investors and mortgage brokers who are ready to take advantage of the booming housing market, this step-by-step guide explains how to secure the financing and mortgage terms you need to reap profitable rewards.

A strange meteorite. A deadly enchantment. And only Merlin can destroy it. A meteorite brings a mysterious black stone whose sinister power ensnares everyone except Merlin, the blind son of a swordsmith. Soon, all of Britain will be under its power, and he must destroy the stone---or die trying.

Francis Ford Coppola’s The Godfather is one of the greatest movies of all time and one of the most popular: on its 35th anniversary, it continues to be a top earner on video and DVD.  But what has made this classic so compelling is the unique Corleone wit and wisdom.  Every fan will want to own this officially licensed, completely fascinating anthology of memorable words from the film.  It features a great selection of famous quotes from the “Family,” from the Don’s unforgettable “I’m gonna make him an offer he can’t refuse” to Clemenza’s infamous, “Leave the gun. Take the cannolis.”  Every sharp and witty line will bring back a memory of this great movie—and that makes it a perfect gift for every Godfather aficionado.  Who would dare to resist? TM and © 2007 Paramount Pictures. All rights reserved.

The newest edition of this seminal book on navigating the multigenerational workplace offers practical tips to help any leader bridge the generational gap--and create a healthy culture.

Designed for managers, team leaders, and trainers looking to promote innovation, this inspiring guide explains how to foster creativity--in any industry.

Even seasoned salespeople buckle in high-pressure situations. Learn how to increase your emotional intelligence to improve your performance, maximize results, and close more deals.

If lean manufacturing moves your products through processes faster, and Six Sigma improves their quality, just imagine what combining these two powerful disciplines will do for you! Lean Six Sigma That Works provides the key to transforming results in any manufacturing environment.