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Qualitatsmessung in Dienstleistungscentern
- Konzeptionierung Und Empirische UEberprufung Am Beispiel Eines Verkehrsflughafens
part of the Basler Schriften Zum Marketing series
- Binding:
- Paperback
- Pages:
- 444
- Published:
- September 12, 2007
- Edition:
- 2007
- Dimensions:
- 210x148x25 mm.
- Weight:
- 567 g.
Delivery:
1-2 weeks
Expected delivery: November 28, 2024
Description of Qualitatsmessung in Dienstleistungscentern
Sandrina Meldau entwickelt ein Qualitätsmodell, das eine gezielte Steuerung der Qualitätstreiber eines Dienstleistungscenters ermöglicht und die Entstehungs- und Wirkungsweise der Gesamtqualität misst.
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