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Quality Management for it Services

- Perspectives on Business and Process Performance

About Quality Management for it Services

Examines IT service quality management to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

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  • Language:
  • English
  • ISBN:
  • 9781616928896
  • Binding:
  • Hardback
  • Pages:
  • 350
  • Published:
  • October 14, 2010
  • Dimensions:
  • 289x225x30 mm.
  • Weight:
  • 1108 g.
Delivery: 2-3 weeks
Expected delivery: January 11, 2025
Extended return policy to January 30, 2025
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Description of Quality Management for it Services

Examines IT service quality management to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

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