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Service Encounters in Tourism, Events and Hospitality
- Staff Perspectives
part of the Aspects of Tourism series
- Binding:
- Hardback
- Pages:
- 208
- Published:
- January 29, 2020
- Dimensions:
- 162x240x20 mm.
- Weight:
- 500 g.
Delivery:
2-4 weeks
Expected delivery: November 28, 2024
Description of Service Encounters in Tourism, Events and Hospitality
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
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