We a good story
Quick delivery in the UK

Service Encounters in Tourism, Events and Hospitality

- Staff Perspectives

About Service Encounters in Tourism, Events and Hospitality

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

Show more
  • Language:
  • English
  • ISBN:
  • 9781845417277
  • Binding:
  • Hardback
  • Pages:
  • 208
  • Published:
  • January 29, 2020
  • Dimensions:
  • 162x240x20 mm.
  • Weight:
  • 500 g.
Delivery: 2-4 weeks
Expected delivery: December 15, 2024

Description of Service Encounters in Tourism, Events and Hospitality

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

User ratings of Service Encounters in Tourism, Events and Hospitality



Find similar books
The book Service Encounters in Tourism, Events and Hospitality can be found in the following categories:

Join thousands of book lovers

Sign up to our newsletter and receive discounts and inspiration for your next reading experience.