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Service Management Principles for Hospitality & Tourism
- Binding:
- Paperback
- Pages:
- 344
- Published:
- September 1, 2019
- Edition:
- 3
- Dimensions:
- 245x193x24 mm.
- Weight:
- 678 g.
In stock
Delivery:
3-5 business days
Expected delivery: May 16, 2024
About Jay (Professor of service management and hospitality Kandampully
View all books by Jay (Professor of service management and hospitality KandampullyDescription of Service Management Principles for Hospitality & Tourism
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.
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