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Service Management
- Strategy and Leadership in Service Business
- Binding:
- Paperback
- Pages:
- 256
- Published:
- October 12, 2000
- Edition:
- 3
- Dimensions:
- 154x228x18 mm.
- Weight:
- 388 g.
Delivery:
1-2 weeks
Expected delivery: August 31, 2025
Description of Service Management
In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.
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