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Service Quality in Leisure, Events, Tourism and Sport
part of the CABI Tourism Texts series
- Binding:
- Paperback
- Pages:
- 322
- Published:
- December 19, 2016
- Edition:
- 2
- Dimensions:
- 190x246x20 mm.
- Weight:
- 880 g.
In stock
Delivery:
3-5 business days
Expected delivery: November 23, 2024
About John (formerly of University of Gloucestershire Buswell
View all books by John (formerly of University of Gloucestershire BuswellDescription of Service Quality in Leisure, Events, Tourism and Sport
This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.
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