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Strategic Customer Management

- Integrating Relationship Marketing and CRM

About Strategic Customer Management

The first textbook to integrate relationship marketing and CRM for a clear roadmap to excellent customer management. Its up-to-date coverage includes technological issues, digital marketing and social media. Current examples and case studies from around the world connect theory with global practice.

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  • Language:
  • English
  • ISBN:
  • 9781107649224
  • Binding:
  • Paperback
  • Pages:
  • 542
  • Published:
  • March 28, 2013
  • Dimensions:
  • 189x246x25 mm.
  • Weight:
  • 1046 g.
Delivery: 1-2 weeks
Expected delivery: October 17, 2024

Description of Strategic Customer Management

The first textbook to integrate relationship marketing and CRM for a clear roadmap to excellent customer management. Its up-to-date coverage includes technological issues, digital marketing and social media. Current examples and case studies from around the world connect theory with global practice.

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