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Strategic Service Management
- Beyond the Moment of Truth
- Binding:
- Hardback
- Pages:
- 144
- Published:
- November 20, 1990
- Dimensions:
- 210x279x0 mm.
- Weight:
- 540 g.
Delivery:
2-3 weeks
Expected delivery: January 11, 2025
Extended return policy to January 30, 2025
Description of Strategic Service Management
Features case studies from a wide variety of industries, both in the private and public sector, that focus on the main areas of strategic service management approach: creating competitive strategies for a service oriented business; and the process of successful and accelerated strategy implementation.
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