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The Call Center Dictionary
- The Complete Guide to Call Center and Customer Support Technology Solutions
- Binding:
- Paperback
- Pages:
- 232
- Published:
- January 2, 2002
- Edition:
- 3
- Dimensions:
- 154x229x15 mm.
- Weight:
- 358 g.
Delivery:
1-2 weeks
Expected delivery: January 4, 2025
Extended return policy to January 30, 2025
Description of The Call Center Dictionary
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
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