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The Cult of the Customer
- Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
- Binding:
- Hardback
- Pages:
- 256
- Published:
- April 20, 2009
- Dimensions:
- 162x235x23 mm.
- Weight:
- 440 g.
Delivery:
2-4 weeks
Expected delivery: December 19, 2024
Description of The Cult of the Customer
The Cult of the Customer is about creating the kind of customer experience that leads to loyalty and referrals. Author Shep Hyken takes concepts from customer service, customer loyalty, internal service, and the customer experience and puts them into an easy-to-implement format that will lead an organization's culture to a cult of amazement.
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