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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- Binding:
- Paperback
- Pages:
- 256
- Published:
- September 25, 2013
- Dimensions:
- 153x233x19 mm.
- Weight:
- 318 g.
In stock
Delivery:
3-5 business days
Expected delivery: November 28, 2024
Description of The Effortless Experience
Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.
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