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The Handbook of Customer Satisfaction and Loyalty Measurement
- Binding:
- Paperback
- Pages:
- 288
- Published:
- June 23, 2024
- Edition:
- 3
- Dimensions:
- 246x174x20 mm.
- Weight:
- 532 g.
Delivery:
1-2 weeks
Expected delivery: December 15, 2024
Extended return policy to January 30, 2025
Description of The Handbook of Customer Satisfaction and Loyalty Measurement
The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.
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