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The Ombudsman Handbook

- Designing and Managing an Effective Problem-Solving Program

About The Ombudsman Handbook

Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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  • Language:
  • English
  • ISBN:
  • 9780786448968
  • Binding:
  • Paperback
  • Pages:
  • 214
  • Published:
  • December 29, 2010
  • Edition:
  • 2
  • Dimensions:
  • 152x229x11 mm.
  • Weight:
  • 295 g.
Delivery: 2-4 weeks
Expected delivery: December 26, 2024
Extended return policy to January 30, 2025

Description of The Ombudsman Handbook

Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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