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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
- Binding:
- Hardback
- Pages:
- 320
- Published:
- November 15, 2011
- Dimensions:
- 142x216x27 mm.
- Weight:
- 490 g.
Delivery:
2-4 weeks
Expected delivery: November 23, 2024
Description of The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership success
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