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Using Information to Develop a Culture of Customer Centricity
- Customer Centricity, Analytics, and Information Utilization
- Binding:
- Paperback
- Pages:
- 108
- Published:
- November 24, 2013
- Dimensions:
- 228x151x6 mm.
- Weight:
- 172 g.
Delivery:
1-2 weeks
Expected delivery: November 28, 2024
Description of Using Information to Develop a Culture of Customer Centricity
Sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. This book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes.
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