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What's the Secret?

- To Providing a World-Class Customer Experience

By John R. DiJulius
What's the Secret? by John R. DiJulius Save 24% from RPP Save 24%
About What's the Secret?

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.

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  • Language:
  • English
  • ISBN:
  • 9780470196120
  • Binding:
  • Hardback
  • Pages:
  • 336
  • Published:
  • May 26, 2008
  • Dimensions:
  • 163x237x30 mm.
  • Weight:
  • 556 g.
Delivery: 2-4 weeks
Expected delivery: December 8, 2024

About John R. DiJulius

View all books by John R. DiJulius

Description of What's the Secret?

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.

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