We a good story
4.1 / 5 on Trustpilot
Quick delivery in the UK
Trusted Ecommerce Europe
Help
Login
  1. Home
  2. Books
  3. Business & Education
  4. Marketing
  5. What's the Secret?

What's the Secret?

- To Providing a World-Class Customer Experience

By John R. DiJulius
What's the Secret? by John R. DiJulius Save 24% from RPP Save 24%
About What's the Secret?

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.

Show more
  • Language:
  • English
  • ISBN:
  • 9780470196120
  • Binding:
  • Hardback
  • Pages:
  • 336
  • Published:
  • May 26, 2008
  • Dimensions:
  • 163x237x30 mm.
  • Weight:
  • 556 g.
Delivery: 2-4 weeks
Expected delivery: January 24, 2025
Extended return policy to January 30, 2025
  •  

    Cannot be delivered before Christmas.
    Buy now and print a gift certificate

About John R. DiJulius

View all books by John R. DiJulius

Description of What's the Secret?

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.

User ratings of What's the Secret?



Others also bought..
Find similar books
The book What's the Secret? can be found in the following categories:

Join thousands of book lovers

Sign up to our newsletter and receive discounts and inspiration for your next reading experience.