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When Customers Think We Don't Care
- Binding:
- Paperback
- Pages:
- 376
- Published:
- May 28, 2008
- Edition:
- 3
- Dimensions:
- 210x158x19 mm.
- Weight:
- 466 g.
Delivery:
1-2 weeks
Expected delivery: October 1, 2025
Description of When Customers Think We Don't Care
Who is the enemy? The enemy is us! Every organisation is filled with people - owners, managers, workers - who worry about the 'enemies' that could bring about the end of their employment. This book rewrites everything you thought you knew about marketing and customer service.
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