Management & Strategy

Covers key channel management techniques, from deciding the mix and ensuring customer focus monitoring performance and channel innovation. This title includes examples and lessons from benchmark companies, including Sharp and Sanwa and ideas from the smartest thinkers. It also includes a glossary of key concepts and a resources guide.

This text gives a practical explanation of what reliability-centred maintenance is and how it is efectively applied. The plant-based approach of the book makes it well-suited for use in industrial training schemes and centres of higher technical education.

Shows you how to turn your brand from the logo on your letterhead into the driving force behind your company's growth, operational success, and long term profitability.

This work tackles the primary issue that CEOs and all organizational leaders must address: the key to organizational success lies in organizational health. The author identifies four simple principles to guide organizations in the process of developing and maintaining healthy organization.

Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.

Build effective organisations through organisation design, with this comprehensive overview of all the critical areas including job design, sizing the organisation and change management.

In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.

Originally published in 1947, the fourth edition of this title investigates the impact of changing social values and modern technology on the operation of organisations. Written for managers and other professionals, as well as students in related areas who wish to understand the decision-making processes at the heart of organisation and management.

The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

Generally referring to all forms of social coordination and patterns of rule, the term 'governance' is used in many different contexts. In this Very Short Introduction, Mark Bevir explores the main theories of governance and considers their impact on ideas of governance in the corporate, public, and global arenas.

Shutdown management is project management of a special kind: managing the repair, replacement or maintenance of critical systems. This book shows the maintenance manager how to get the job done correctly. It covers projects ranging from weekend overhauls through to complete plant rebuilds. It includes detailed check-lists and step-by-step guide.

The international bestseller-don't compete without it!

With a new foreword by Ken Blanchard How management can effectively rid themselves of 'monkeys' - other people's responsibilities that cling to them and prevent them managing efficiently.

A business strategy handbook from the world-famous marketing phenomenon Jay Abraham. It shows how to identify hidden assets, overlooked opportunities and untapped resources in your business, including case histories and state-of-the-art strategies to help you succeed in your career and maximise your profits.

Drawing on lessons learned from working with 15000 corporations, Michael Gerber debunks common corporate myths about management and leading, exploring why every manager must take charge of his or her own life and develop an entrepreneurial mindset for both the individual and the organization.

The essential complement to the pathbreaking book COMPETITIVE STRATEGY, Michael E. Porter's COMPETITIVE ADVANTAGE explores the underpinnings of competitive advantage in the individual firm.

This title presents a leadership framework called "relational leadership". In contrast to traditional notions of personal leadership, relational leadership looks at leadership not as the possession of an individual leader, but as an aspect of the community.

Schaum's Outlines present all the essential course information in an easy-to-follow, topic-by-topic format. You also get hundreds of examples, solved problems, and practice exercises to test your skills.

Reveals the way people behave in the workplace. This book aims to bridge the gap between the findings from evolutionary biology and insights about humanity derived from the social sciences.

Offers an introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. This title helps to discover how Lean Six Sigma quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.

Presents Jack Welch's leadership successes down to 29 strategies that made Welch the world's one of the most successful and admired CEO. This book examines simple leadership secrets that include: managing less is managing better; make quality the job of every employee; and have global brains and vision.

Companies made more than 42,000 alliances over the past decade worldwide, many of which failed to deliver strong results. This book explains why and how you can seize the benefits from your business s network of alliances with customers, suppliers and competitors.