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Contact Center Management
- From Complaint Department to Value Center
- Binding:
- Paperback
- Pages:
- 286
- Published:
- October 23, 2018
- Dimensions:
- 239x170x25 mm.
- Weight:
- 658 g.
Delivery:
2-4 weeks
Expected delivery: July 13, 2025
Description of Contact Center Management
Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.
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