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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
- Binding:
- Hardback
- Pages:
- 304
- Published:
- June 16, 2013
- Edition:
- 2
- Dimensions:
- 236x163x24 mm.
- Weight:
- 566 g.
In stock
Delivery:
3-5 business days
Expected delivery: May 30, 2024
Description of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
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