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Customer Experience Management: Enhancing Experience and Value through Service Management
- Binding:
- Paperback
- Pages:
- 420
- Published:
- July 16, 2014
- Edition:
- Dimensions:
- 192x236x25 mm.
- Weight:
- 762 g.
Delivery:
1-2 weeks
Expected delivery: December 15, 2024
Extended return policy to January 30, 2025
Description of Customer Experience Management: Enhancing Experience and Value through Service Management
Although a nascent field of research, customer experience management has become an important research and management topic in today's interconnected world. This book highlights how service management can be most effectively used to create positive customer experiences in all industry sectors.
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