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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

About Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

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  • Language:
  • English
  • ISBN:
  • 9780071806305
  • Binding:
  • Hardback
  • Pages:
  • 304
  • Published:
  • December 15, 2015
  • Dimensions:
  • 237x165x33 mm.
  • Weight:
  • 596 g.
  In stock
Delivery: 3-5 business days
Expected delivery: December 1, 2024

Description of Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

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