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How to Make Things Happen
- A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy
- Binding:
- Hardback
- Pages:
- 367
- Published:
- September 18, 2017
- Edition:
- 12017
- Dimensions:
- 162x243x31 mm.
- Weight:
- 790 g.
Delivery:
2-4 weeks
Expected delivery: August 25, 2025
Description of How to Make Things Happen
And the heart of efficiency in delivering services is people and their knowledge.As industrialization drives ever more standardized offerings and ever little human contact it is in those rare moments of human interaction where the greatest opportunity to add or destroy value lies.
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