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Managing Customer Experiences in an Omnichannel World
- Melody of Online and Offline Environments in the Customer Journey
- Binding:
- Hardback
- Pages:
- 344
- Published:
- November 25, 2020
- Dimensions:
- 238x175x27 mm.
- Weight:
- 622 g.
Delivery:
2-3 weeks
Expected delivery: August 17, 2025
Description of Managing Customer Experiences in an Omnichannel World
Managing Customer Experiences in an Omnichannel World explores how organizations integrating both the physical and virtual environments for consumers will enable them to effectively manage the customer experience.
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