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Measuring Service Performance
- Practical Research for Better Quality
- Binding:
- Hardback
- Pages:
- 214
- Published:
- March 20, 2014
- Dimensions:
- 177x251x19 mm.
- Weight:
- 618 g.
Delivery:
2-3 weeks
Expected delivery: December 20, 2024
Extended return policy to January 30, 2025
Description of Measuring Service Performance
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound.
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