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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

About Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get the same results

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  • Language:
  • English
  • ISBN:
  • 9780071773546
  • Binding:
  • Hardback
  • Pages:
  • 320
  • Published:
  • June 15, 2011
  • Dimensions:
  • 164x235x29 mm.
  • Weight:
  • 552 g.
Delivery: 2-4 weeks
Expected delivery: November 23, 2024

Description of Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get the same results

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