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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
- Binding:
- Hardback
- Pages:
- 320
- Published:
- June 15, 2011
- Dimensions:
- 164x235x29 mm.
- Weight:
- 552 g.
Delivery:
2-4 weeks
Expected delivery: January 25, 2025
Extended return policy to January 30, 2025
Description of Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get the same results
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