Books published by HarperCollins Focus

"Good Governance for Nonprofits" is a succinct but thorough guide that will help organizations develop a board that is legally and ethically responsible and effective in advancing their needs.

Being a new mother is challenging. But it can also be incredibly fun. This upbeat and entertaining book provides new moms and moms-to-be with straightforward tips to make motherhood a little more controllable--and lot more enjoyable.

Do what's best for your children - without sacrificing your own needs. This book presents the results of an original, never before published nationwide survey of over 1300 parents 96 per cent of whom felt guilty about some aspect of parenting.

"How to mind-read your customers" is about using the principles of behavioural psychology to master the art of salesmanship, improve customer relations, and increase the effectiveness of sales and marketing efforts.

Captivating a business audience doesn't come naturally to most business speakers. But they can learn to do it and have fun. This handy little book shares the author's highly successful 'sizzle-steak' method. It features 101 audience-tested anecdotes, experiences, quotes, and insights designed to help every speaker 'turn up the creative heat.'

You've mastered the skills required to achieve customer satisfaction. But how do you effectively train others to do the same? This user-friendly book will help new customer service managers and veterans alike lead frontline employees with confidence.

Managers are struggling to help their increasingly remote teams work together smoothly and productively. Discover the Trust Wheel model that enables effective leadership across logistical, cultural, and communication gaps to ensure your team reaches its full potential.

How do Fortune 500 companies get complex, simultaneous projects completed on time and on budget? They have a not-so-secret weapon: Program Management Office. This step-by-step guide teaches readers how to leverage the power of PMO in their organizations.

For busy managers who don't have time to tackle hefty leadership development guides, this slender yet powerful book offers fifty easy-to-read strategies for highly effective leadership.

In the fast-growing field of project management, how can you achieve standout success? This insightful guide provides readers the communication tools they need to drive outstanding project results.

Companies are struggling to streamline their production process across constantly evolving departments. Discover the rigorous Supply Chain Operation Reference (SCOR) model for achieving the highest level of success--company-wide alignment.

In the pages of this book, you will meet some of the people who on the morning of September 11th, were suddenly thrust into front-line positions in the battle to put our nation back on its feet. -- the aviation industry. Their stories will serve as touchpoints for the thousands of people whose journey to closure is still ongoing.

Recognized leadership guru John Baldoni teaches that the key to inspiring others isn't a tip or a tool. Rather, true influence comes from within. Learn how to motivate others by exhibiting the traits of a top leader.

What motivates consumers to buy? It's more than just products and services themselves. Learn how your company can achieve the experience effect to build brand loyalty and earn repeat business.

What does it take to lead a leader? This revolutionary guide explains the core content areas that are crucial in any coach's work and guides readers to develop their own personal, powerful model of executive coaching.

Put simply: money motivates. Yet most senior executives fail to see the big picture--and the strategic power of incentives. Learn how to evaluate and improve your sales incentive plan and help your organization reach its ultimate goals.

Author Brian Tracy wants to share a secret: a wonderful future is well within your reach. This unique, life-altering book offers readers an interactive series of exercises to help them realize success--and, more importantly, satisfaction--in work and in life.

In this invaluable book, author William Cohen offers unique, firsthand insights gained under the tutelage of the world's greatest thinker and writer on management to share the expert-level secrets of visionary leaders.

Whether they''ve got increased responsibilities, new colleagues, or a brand new job, managers and specialists are bound to face unfamiliar situations. Although most smart professionals eventually adapt to new circumstances on their own, the truly savvy ones know that value of "street smarts", the ability to assess environments quickly and make adjustments--both subtle and radical--on the fly. This timely book is a must read for professionals who want a portable skill set they can use in any situation and within any organization. With frank insights on the realities of professional interaction, the book helps readers to:* Work in unfamiliar situations with an inquiring and strategic mind* Use universal skills across industries, work sectors, and cultures* Influence organizational outcomes and change the status quoPlus mini-cases, tools, and challenging exercises will help professionals get in shape for the actual games of organizational life.

Do you sell products or services? Mack Hanan has a secret to share: it doesn't matter. Discover the proven formula for selling customer profit that generates maximum sales.

What power do you have to influence others? More than you know. Discover the key you already possess to unlocking your leadership potential.

HR from the Heart is a book for HR practitioners who love their jobs -- or want to. Libby Sartain, one of the country's top human resources executives, reveals how HR professionals create a synergy between business objectives and the needs and wants of employees.

Just because your best salespeople succeeded so well in the field doesn't mean they're equipped for the increasingly profitable world of inside sales. Get them the vital help they need now!