Books published by Kogan Page Ltd

Leadership for Innovation will help you to create an innovative climate that encourages the development of new products and services - the lifeblood of business success. John Adair identifies the characteristics of innovative organizations and describes how leaders can encourage new ideas.

The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.

Examining the bridge between human resource management and business strategy, Human Capital Management is a practical guide for HR practitioners and managers who want to improve business performance through effective people management.

Go behind the scenes at Tesco and learn best practice from the successes and failures of their development of the world's most successful retail loyalty scheme.

The New Boss is a practical guide to advise newly appointed managers how to survive the first one hundred days in their new role.

How People Tick is about understanding and dealing with patterns of behaviour that annoy us, such as gossiping, back-stabbing and bullying, in order to make these 'difficult' people easier to live and work with.

Delivering E-Learning presents a complete strategy for training and development. From deciding when to use, how to design, tips on selecting suppliers, and how to measure its effectiveness.

The Training Design Manual is a step-by-step approach to designing and implementing a training programme.

Working With the Enemy aims to help anyone who is dealing with conflict at work. It includes10 essential survival strategies, descriptions of the 15 toughest types of enemy and tips on how to transform your enemy situation.

How the Global Financial Markets Really Work is an in-depth examination of the factors that shape international money flows, and the cross-border influences that impact on every economy in the world.

Offshoring, globalisation and the rise of China and India have been triggering unprecedented change in the communication sector. New channels of global communications are also being opened up by social media tools. This title talks about the cross-cultural challenges facing PR practitioners.

The Theory and Practice of Training is a practical guide providing a comprehensive outline of the major instructional and training concepts, and their relationship to training in practice.

Practical Business Skills for Driving Instructors provides solid, practical advice to help you set up your own driving instructor's business. Topics include preparing a business plan, financing the business, choosing and maintaining a car, book-keeping, sales and marketing.

The Essential Guide to Workplace Mediation and Conflict Resolution is a practical guide to help implement and succeed in workplace mediation and conflict resolution.

Successfully market your small business or start-up with this detailed guide, offering tried and tested advice on advertising, promotion, selling techniques, product launches, exports, innovation and the Internet.

Global Account Management shows you how to manage international business accounts, giving you the tools and techniques to look after the large accounts of big customers, in a world that is getting smaller.

Project Management Life Cycle presents a complete methodology for project management including project initiation, project planning, project execution and project closure.

This book is about making a difference through workplace learning and development. It offers advice and demonstrates the positive impact it can have on an organization.