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The Call Centre Training Handbook
- A Complete Guide to Learning and Development in Contact Centres
- Binding:
- Hardback
- Pages:
- 336
- Published:
- December 2, 2008
- Dimensions:
- 163x246x29 mm.
- Weight:
- 734 g.
Delivery:
2-3 weeks
Expected delivery: December 19, 2024
Extended return policy to January 30, 2025
Description of The Call Centre Training Handbook
The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.
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