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The Call Center Handbook
- The Complete Guide to Starting, Running, and Improving Your Call Center
- Binding:
- Paperback
- Pages:
- 283
- Published:
- November 19, 2003
- Edition:
- 4
- Dimensions:
- 152x229x16 mm.
- Weight:
- 472 g.
Delivery:
1-2 weeks
Expected delivery: December 11, 2024
Description of The Call Center Handbook
A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
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