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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Binding:
- Hardback
- Pages:
- 304
- Published:
- July 15, 2008
- Dimensions:
- 146x226x26 mm.
- Weight:
- 414 g.
In stock
Delivery:
3-5 business days
Expected delivery: November 8, 2024
Description of The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.
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