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The Review Response Genre
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- Binding:
- Paperback
- Pages:
- 192
- Published:
- January 29, 2025
- Dimensions:
- 156x234x0 mm.
- Weight:
- 371 g.
Delivery:
1-2 weeks
Expected delivery: September 11, 2025
About Victor (Hong Kong Polytechnic University Ho
View all books by Victor (Hong Kong Polytechnic University HoDescription of The Review Response Genre
Expanding the scope of the metadiscourse construct, Ho offers a comprehensive analysis of the online review response genre using hotel managers' responses to negative reviews posted by dissatisfied customers on TripAdvisor.
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