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The V-Model of Service Quality
- An Exploration of African Customer Service Delivery Metrics
part of the Emerald Points series
- Binding:
- Paperback
- Pages:
- 160
- Published:
- October 17, 2018
- Dimensions:
- 129x198x10 mm.
- Weight:
- 173 g.
Delivery:
2-4 weeks
Expected delivery: September 7, 2025
Description of The V-Model of Service Quality
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
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