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Effective Complaint Management
- The Business Case for Customer Satisfaction
part of the Management for Professionals series
- Binding:
- Hardback
- Pages:
- 495
- Published:
- February 17, 2019
- Edition:
- 22019
- Dimensions:
- 242x166x31 mm.
- Weight:
- 912 g.
In stock
Delivery:
3-5 business days
Expected delivery: December 5, 2024
Description of Effective Complaint Management
Further, it discusses the relevant 'backstage' tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
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